PUTTING STAKEHOLDERS FIRST
We believe our business and brand should embody the values and interests of our stakeholders.
Our goal is to establish long-lasting, meaningful relationships with our stakeholders, collaborating with them to refine our strategy and operations and create enduring value for the business.
THE MOST REVIEWED HOTEL in the world
CUSTOMERS
Dedicated to elevating guest satisfaction, FIVE focuses not just on meeting but exceeding expectations through exceptional services, fostering loyalty, and propelling revenue and brand value.
The commitment to guest satisfaction compasses a dynamic online presence, seamless tech integration, personalized experiences, and swift complaint resolution. Ethical and sustainable practices underscore the pledge to delivering unmatched guest experiences.
Consistently achieving an outstanding 9/10 on Booking.com, FIVE Hotels and Resorts stands as a testament to unparalleled guest satisfaction.
FIVE has cultivated a highly engaged, loyal online community of over 1.6 million active followers across social media profiles on YouTube, Spotify, Instagram, TikTok, Facebook, and LinkedIn garnering nearly 630 million views for FIVE’s hashtags on TikTok in 2023. All of this has led FIVE to be 410% more googled than other comparative luxury hotel brands.
EMPLOYEES
Our people are our business. They are the ones developing, improving and delivering our services, every day. Our long-term success depends on them.
That’s why we invest in their learning and skill development and leadership training. As well as creating productive work environments that focus on their wellbeing and safety.
Recognised as a Great Place to Work, FIVE Hotels and Resorts boldly claimed the 6th position among the Best Workplaces in the UAE and the Middle East in 2022. The company further solidified its standing by securing the 20th spot among the Best Workplaces for Millennials in GCC. FIVE’s distinction as a large-sized organization is evident, ranking 6th for the Happiest Employees in the region and 24th among the best large-sized companies in Asia in 2022 – outperforming industry giants like Coca Cola and Deloitte.
In 2023, FIVE Hotels and Resorts continued to uphold its stellar reputation, clinching the coveted 10th place on the Great Workplaces in the UAE 2023 list for Large-Sized Organizations. The accolades persisted as FIVE Hotels and Resorts earned its place among the top 50 Best Workplaces in Asia™ 2023 in the Large Organizations category.
Notably, in 2024, FIVE also made it to the prestigious Fast Company Best Workplaces for Women in the Middle East list, distinguishing itself as the only hospitality group.
FIVE’s colleagues support the Group’s sustainability programs, by volunteering, donating, and contributing new ideas that enhance the wellbeing of the company and its surrounding communities.
Our Employee Trust Index is also 93% in 2023, according to research by the Great Places to Work
REAL ESTATE INVESTORS
Real estate investors help shape and define our purpose and strategic priorities. They expect a high return on their investment, while meeting our legal and regulatory requirements.
As part of our proactive diligence with our investors, we share monthly Asset Under Purchase revenue distribution analysis to keep them informed and hold regular meetings, calls, emails and online visits.
SUPPLY CHAIN PARTNERS
FIVE understands that its Suppliers operate as an extension of its Business. Therefore the commercial relationships FIVE builds speak to the broader impacts FIVE has on the world just as the inputs, materials and services provided to the group hold a significant impact on the service we provide to our guests. FIVE maintains a stringent Supplier Program that includes ensuring the highest service and ethical standards are maintained.
Success comes with long-term, reciprocal relationships. We ensure the highest service and ethical standards through procurement and supplier quality assurance teams and processes. Not to mention our Supplier Code of Conduct, anti-bribery practices and supplier hygiene and safety audits.
OUR SHAREHOLDERS
Our shareholders help us deliver a strong and sustainable performance, while achieving our long-term vision.They play an active role in ensuring we stay focused on strong governance, transparent and ethical operations, as well as growth, expansion, and of course, dividends.
FINANCIAL INSTITUTIONS
Financing acquisitions and development, and providing capital for growth all rely on our banking partners.
We keep our banking partners informed with regular updates on our business, financial performance, cash flow and budgeting models. Giving them confidence we can service our debt commitments on time.
OUR SHAREHOLDERS
Our shareholders help us deliver a strong and sustainable performance, while achieving our long-term vision.They play an active role in ensuring we stay focused on strong governance, transparent and ethical operations, as well as growth, expansion, and of course, dividends.