PUTTING STAKEHOLDERS FIRST

We believe our business and our brand should reflect the values and interests of our stakeholders.

We aim to build long and meaningful relationships with our stakeholders. Working with them to better shape our strategy and operations, and create lasting value for the business.

FIVE PALM JUMEIRAH dubai

THE MOST REVIEWED HOTEL in the world

CUSTOMERS

Looking after our guests is our number one priority. To do that brilliantly we need to understand their desires and expectations. And then provide superior services that exceed them. Building loyalty, revenue and brand value.

High social media presence, seamless technology, personalized experiences and fast complaint resolution all play their part. As does our commitment to ethical and sustainable business practices.

No wonder guest satisfaction scores on Booking.com are 9/10.

Our followers on across all social media platforms exceed have exceeded 824,000 and total views on TikTok have surpassed 137 million.

EMPLOYEES

Our people are our business. They are the ones developing, improving and delivering our services, every day. Our long-term success depends on them.

That’s why we invest in their learning and skill development and leadership training. As well as creating productive work environments that focus on their wellbeing and safety.

FIVE Hotels and Resorts has attained immense fame within the hospitality industry. Recognised as a Great Place to Work, FIVE Hotels and Resorts is ranked 6th amongst Best Workplaces in the UAE in the 2022 guide and 20th amongst the Best Workplaces for Millennials in GCC. Also recognised as a large sized company by Great Places to Work at a rank of #6 for the Happiest Employees in the region and 24th best large sized company in Asia by Great Places to Work in 2022.

We are the #1 hospitality company in the Middle East beating the likes of global brands such as Hilton.

Our Employee Trust Index is also 94% in 2020-21, according to research by the Great Places to Work.

REAL ESTATE INVESTORS

Real estate investors help shape and define our purpose and strategic priorities. They expect a high return on their investment, while meeting our legal and regulatory requirements. Our development goals must evolve with their interests. We are proud to say that we have distributed USD 118m in rental to our 410 investors since inception.

As part of our proactive diligence with our investors, we share monthly Asset Under Purchase revenue distribution analysis to keep them informed and hold regular meetings, calls, emails and online visits.

FIVE’s investors have seen a 77x Return on Investment in 10 years.

SUPPLY CHAIN PARTNERS

In business, you’re only as good as your supply chain. The inputs, materials and services they provide us have a significant impact on the service we provide to our guests.

Success comes with long-term, reciprocal relationships. We ensure the highest service and ethical standards through procurement and supplier quality assurance teams and processes. Not to mention our Supplier Code of Conduct, anti-bribery practices and supplier hygiene and safety audits.

OUR SHAREHOLDERS

Our shareholders help us deliver a strong and sustainable performance, while achieving our long-term vision.They play an active role in ensuring we stay focused on strong governance, transparent and ethical operations, as well as growth, expansion, and of course, dividends.

FINANCIAL INSTITUTIONS

Financing acquisitions and development, and providing capital for growth all rely on our banking partners.

We keep our banking partners informed with regular updates on our business, financial performance, cash flow and budgeting models. Giving them confidence we can service our debt commitments on time.